Legal

ToastyChat Privacy Policy

We collect as little as we can to run a video chat, keep it safe and understand what works. Here is exactly what, why, and how to ask us to delete it.

Last updated: 10 November 2026. This policy explains how ToastyChat handles personal data when you visit the site, start a call, create an account or buy coins. It works together with our terms of service.

The short version

ToastyChat has no feature for recording, replaying or broadcasting calls.
We do not sell your personal data.
We keep account, payment and safety records only as long as we need them.
You can ask to see or delete your data at any time.

1. What we collect

Personal data ToastyChat collects and why.
Data	When	Why
Account ID (created automatically), device and browser type	When you open the site	To connect you to calls and keep the session working
Email address, if you create an account	At sign-up	To log you in and contact you about your account
Payment records (not your full card number)	When you buy coins	To credit coins and handle disputes
Reports and moderation notes	When you report or are reported	To keep the site safe
Text messages within ToastyChat	While you chat	To deliver them and review reported conversations
Usage and analytics	While you use the site	To understand what works and fix what does not

Video and voice are carried between you and the other person to make the call work. There is no feature on ToastyChat for saving, replaying or broadcasting a call.

2. Moderation

To keep conversations within our rules, ToastyChat uses automated (AI) checks on reports, messages and profile content. The AI does not analyse the video of your calls. When an automated decision is disputed or unclear, a human moderator reviews the case; moderators work around the clock, and every report gets a reply within 24 hours. Moderation is used only to enforce the community guidelines and the law.

3. Cookies, local storage and analytics

We use cookies and local storage to keep you signed in, remember your daily free tries and settings, and measure how the site is used. We use Google Analytics to understand things like which pages people visit, where they leave, and which buttons work, so we can improve the site. You can block or clear cookies in your browser settings; some features may then reset.

4. Who we share data with

The person you are talking to sees and hears what you share in the call.
Service providers that host the site, carry video, process payments and provide analytics, only on our instructions.
Payment providers, who handle card details directly under their own privacy policies.
Authorities, where the law requires it or to protect someone from serious harm, including cases involving minors or extortion.

5. How long we keep it

Account data is kept while your account is open and deleted after you ask us to close it, except where we must keep certain records (for example, payment records for tax and accounting, or safety records connected to serious reports) for as long as the law requires.

6. Your rights

Depending on where you live, you can ask to access, correct, export or delete your personal data, object to certain uses, or withdraw consent. Email support[at]toastychat.com (replace [at] with @), ideally from your account email, and tell us what you would like. You can also complain to your local data protection authority.

7. Children

ToastyChat is for adults aged 18 and over. We do not knowingly collect data from anyone under 18, and if we learn that we have, we delete it and close the account. If you believe a minor has used ToastyChat, please contact the ToastyChat team straight away.

8. Changes

We may update this policy as the site changes. The date at the top shows the latest version, and significant changes will be announced on the site.

Questions about your data?

Email support[at]toastychat.com, or start a call when you are ready.